What is meant by personal information?
Personal information can be anything that can be used to directly identify a living person, as well as information that when combined with other sources of information could be used identify a living person. This includes but is not limited to; your name and contact details, banking/payment information, your current location, or even the IP address from which you have sent an email or visited our site from. Some forms of personal information are classed as “special”. Again, these can include, but are not limited to;
- your ethnicity
- religious beliefs
- sexual preferences
- physical and mental health
- genetic/biometric data
For the avoidance of doubt, none of the information that we collect is classed as “special”.
Why do we need personal information about you?
Vone Services Limited needs certain personal information which is knowingly disclosed to us by you, to enable us to;
- invoice for the services and business operations that we offer to you/our clients
- manage the services we provide to you
When you visit the Vone Services Limited website, or utilise any of the services that we provide, we also automatically collect certain information about your usage of the website and/or other services provided through the use of server-side logging or tracking cookies. This information is collected to enable us to;
- monitor site/service activity for the purposes of preventing malicious activity
- collect aggregated information for the purposes of improving our services offered
Vone Services Limited will endeavour to keep any personal information we hold both accurate and up to date.
Disclosure to third parties
Vone Services Limited will never sell, distribute or lease your personal information to any other party other than for the purposes mentioned below, unless we have consent to do so.
Unless consent is given, Vone Services Limited will not disclose any personal information to third parties unless required to do so by law or necessary for us to provision services to you via our partners.
By requesting these services, you give your consent for us to share your pertinent personal information for the specific service. Our partners are obliged to use the information we supply only for the purposes intended and are forbidden from using the information for any other purpose.
Rights of access, change and right to be forgotten
The law states that you have the right to ask for a copy of information held by Vone Services Limited, we are permitted to charge a fee of up to £10 to cover administrative time to collect and present this information to you.
You have the right to request that any of your personal information is corrected if you feel that it is inaccurate.
The right to be forgotten allows you to request that we remove all personal information about you, that is not necessary for both parties to complete their contractual obligations.
Any personal information collected by Vone Services Limited which is deemed important to any agreements in place will be stored for a reasonable period, or for as long as is required to do so by applicable law.
Other personal information and correspondence will be removed once it has been used for the purpose intended.
Data Location and Security
All data collected by Vone Services Limited is stored on secure servers owned wholly by Vone Services Limited in our secure London, UK datacentre, with backups kept at our off site backup location in Cambridge.
Strict security measures, processes and access controls are in place to prevent unauthorised access to personal information and to prevent accidental loss.
Due to the nature of the internet, we have no control of the security of data once it has left our network and hardware.
Vone Services Limited offers a number of managed services to its clients, in providing these servers, it may be necessary to access client servers or machines for administration and maintenance purposes.
Whilst completing these managed service tasks, Vone Services Limited will not access or interrogate any personal information stored by its clients on these systems, unless explicitly instructed to do so, by either the client or relevant authorities in connection with any applicable laws.
Should you have any questions, comments or queries regarding Vone Services Limited use of your personal information please contact us by email at firstname.lastname@example.org or by telephone on 0345 004 8710 where we will be happy to assist.
Monday : 9am – 6pm
Tuesday : 9am – 6pm
Wednesday : 9am – 6pm
Thursday : 9am – 6pm
Friday : 9am – 6pm
Saturday : Closed
Sunday : Closed
24×7 Support is available for customers on managed support contracts with us