Vone Services Limited are committed to addressing all complaints within a reasonable time frame (as laid out below) through to an amicable resolution.
- We will acknowledge your complaint and will endeavor to resolve your issue during your initial phone call. Where immediate resolution is not possible, we will discuss and agree next steps and an amicable time frame for resolution.
- We will acknowledge your email within 1 business day of receipt.
- We will acknowledge your letter within 2 business day of receipt.