COVID-19 Update:
voneservices are still operating during this time assisting those working from home however support will be on a remote only basis. Priority though will be given to clients who have support contracts in place.

Any questions?  Call us: 0345 004 8710 Mail us: info@vone.services

Complaints Policy

Vone Services Limited are committed to addressing all complaints within a reasonable time frame (as laid out below) through to an amicable resolution.

Timescales

  • By Phone

    • We will acknowledge your complaint and will endeavor to resolve your issue during your initial phone call. Where immediate resolution is not possible, we will discuss and agree next steps and an amicable time frame for resolution.
  • By Email

    • We will acknowledge your email within 1 business day of receipt.
  • By Post

    • We will acknowledge your letter within 2 business day of receipt.