What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA), also known as 2-Factor Authentication (2FA) or 2-Step Verification (2SV), is a security feature that helps to protect and secure your account.
MFA makes it far more difficult for anyone but yourself to access your account, therefore providing a further layer of protection for your data.
MFA is used in addition to a traditional username and password in that it also requires confirmation of your login by a second factor, hence the “Multi”, “2-Factor” or “2-Step” terminology. The second factor can come in many forms, but the most common are by way of an Authenticator app notification on a personal device or by the receipt of a time sensitive code via text message (SMS), telephone call or by email.
Due to the ever increasing threat of sophisticated phishing attacks, internet based data breaches and social engineering it is recommended to enable MFA for all customer accounts.
Duo Mobile 2FA Enrolment Steps
Step 1
On your mobile device that you intend to use for authentication, you should download and install the free Duo Mobile app from the app store relevant to your mobile phone or device.
Below are direct links for the various supported platforms:
Step 2
You will have been sent a “Duo Security Enrolment” email, which includes a link specific to your account to begin the enrolment process.
Find this email in your inbox and click the link within to begin.
Step 3
You will be taken to a page similar to the image opposite.
Continue by clicking the “Get started” button.
Step 4
You will be offered some options for how you will authenticate with Duo.
Continue by clicking the “Duo Mobile” option.
Step 5
You will then be be asked for your mobile number.
Select the “+44 United Kingdom” option from the Country code dropdown.
Enter your mobile number without the leading zero.
Continue by clicking the “Continue” button.
Step 6
You will be asked to confirm the mobile number entered previously is correct.
Continue by clicking the “Continue” button.
Step 7
You will then be asked to download and install the Duo Mobile app.
This has already been completed in Step 1 above.
Continue by clicking the “Next” button.
Step 8
You will now be shown a QR code for scanning with the Duo Mobile app.
On your mobile app you should open the Duo Mobile app, and continue with the next step.
Step 9
Upon opening the app, you will be given 2 options; to either “Set up account” or “I have existing accounts”.
Continue by clicking the “Set up account” button.
Step 10
You will now be offered to either “Use a QR code” or “Use activation code”.
Continue by clicking the “Use a QR code” button.
Step 11
You may be asked to allow permissions to use your devices camera, which you should allow.
Use your device to scan the QR code on screen, once scanned the screen will proceed to the next step.
Step 12
You will be given the oppurtunity to change the name on the account within the app.
Cotninue by clicking the “Save” button.
Step 13
You will now be given the oppurtunity to “Practice” or “Skip for now”.
Selecting “Practice” will give you 2 scenarios, illustrating how the authorisation process works on your device.
The first demo will expect you to press “Deny”.
The second demo will expect you to press “Accept”
Step 14
The enrolment process is now complete on your mobile device.
You can now close the app.
Return to your computer to continue with the next step.
Step 15
Once the QR code was scanned the webpage will have updated to show that it has been added.
Continue by clicking the “Continue” button.
Step 16
You are offered the oppurtunity to add an additional method.
Continue by clicking the “I dont want to add more devices” link.
Step 17
The enrolment process is complete and the webpage can now be closed down.
